Last updated 26 October 2026. Prices and items are shown on the store pages.
The short version
Our items are digital and delivered right after you pay. Because of that, they are not refundable, except where the law says you can have a refund or where Tebex's refund policy allows it.
Your right to change your mind (EU and UK)
Normally you have 14 days to cancel an online purchase. For digital items that are delivered straight away, you agree at checkout that you want them delivered right away, and you lose this 14-day right once the item has been delivered. This is why the checkout box asks you to confirm it.
When we will refund
- The item was never delivered and we could not fix it.
- You were charged twice for the same item.
- The item is not what its page promised and we could not put it right.
- The law says you must get a refund.
When we will not refund
- You bought the wrong server or typed the wrong account name or ID and the item was delivered to the account you typed.
- You changed your mind after delivery.
- You were banned or muted for breaking the server rules.
- A server was down for maintenance for a short time.
How to ask
Open a ticket on our Discord within 14 days with your Tebex transaction ID (it is in your receipt email). Refunds go back to the payment method you used and are handled by Tebex. Tebex also has its own refund policy, which applies to every purchase through Tebex.
Subscriptions
A monthly subscription (such as the BlackFlames Pass, when it is on sale) renews until you cancel it in the Tebex customer portal. Cancelling stops the next payment; the days you already paid for are not refunded.
Chargebacks
Please talk to us before you ask your bank for a chargeback. If a payment is reversed, the items from that payment are removed from your account.
Questions? Open a ticket on our Discord.